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  1. Stories
  2. Apple

Sales reporting with AI

5 min read

Global

Scale

2024

Year

Enterprise

Category

Apple Inc. makes consumer products, software, and services used worldwide, including the tools business teams rely on every day.

Global

Scale

2024

Year

Enterprise

Category

The Opportunity

Conflicting apps left Apple sales teams with no single trusted view of performance

Apple's global sales organisation ran on a patchwork of tools. Teams across major regions were jumping across eight apps to answer basic performance questions. Figures did not always match, field work slowed, and nobody had one live view that tied hardware, services, and channel together.

The Solution

One app pulled fragmented data into one trusted place for the field

We designed a mobile-first sales analytics app so fragmented data lived in one place for field teams. Dashboards drew the same numbers for every product line, region, and channel; analytics layers supported quarterly planning; channel views let account executives see distributors, carriers, and retail side by side; reporting replaced hand-built spreadsheets with up-to-date figures for spotting gaps. It worked with Apple's existing CRM, with offline modes for people working across regions.

The Impact

One live view replaced eight tabs and cut weekly debates over the numbers

One app replaced the habit of checking eight systems and disagreeing on the figure. Account executives saw the same real-time picture as leadership, so demand conversations and channel plans started from shared data. Partner briefings matched what executives saw, without reconciliation drag. Less time matching spreadsheets meant more time on planning and execution, and field plans stayed aligned with quarterly goals.

“Gagan's focus on the user shifted how we approach our solutions.”

James RiggsBusiness Insights at Apple

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